From the first question to the last service call, I stay with the equipment.
Assess, select, prepare, install, commission, train, maintain, repair, document, and eventually decide what comes next.
Four parts of the same job.
A machine is easier to support when selection, installation, service, and history stay connected instead of becoming separate transactions.
Start with the closest fit.
You do not need to diagnose the equipment first. Pick the closest path and the request form will collect what I need to take the next step.
Repair
Down, leaking, not heating, not brewing correctly, grinder problem, error code, or something simply is not working the way it should.
Get repair help →Scheduled Maintenance
Manufacturer requirements establish the baseline. The staff, water, wear, and machine history tell the rest of the story.
Scheduled Maintenance →Installation and Equipment
Choose equipment around the café that has to live with it, then give the machine a fair chance to succeed.
Installation and Equipment →Water Filtration
Water treatment, equipment reliability, scale and site conditions can be evaluated as part of service, installation or equipment planning.
Water and equipment support →A place to start.
I am not trying to make every staff member a technician. I want the people using the equipment to understand cleaning, basic adjustments, normal behavior, and what changes are worth noticing.
I gave them a place to start. They did the growing.
Clean the line. Keep the history.
Recurring kegerator and draft-coffee line cleaning, sanitation, inspection, and documentation built around a fixed service schedule.
Cold brew service →Start with what you are seeing.
Tell me what is happening and I can sort whether the next step is repair, maintenance, equipment planning, water treatment or something else.
You do not need a diagnosis first.
A short request is enough to get the conversation started.
Start Here →