Know the starting point before we schedule anything.
These are the baseline service rates. Larger repairs, installations, Scheduled Maintenance scopes, equipment, and specialty projects may be quoted to fit the actual job.
Within 25 driving miles of Carmel
Covers local travel, mileage, and up to the first hour on the machine. A five-minute fix is still the $100 minimum. Additional labor is billed in 15-minute increments at the applicable rate.
One service-call minimum per visit, not per machine.
Monday-Friday, 8 AM-5 PM
New customers with equipment I can responsibly support can generally enter at the standard rate, even if the equipment was purchased before we met.
Qualifying equipment purchased through Joe's
Preferred is not a coupon. It comes from a supported equipment relationship with Scheduled Maintenance and required water testing kept current.
Applicable supported equipment
Used-equipment inspections are billed at this rate before I commit to installation or support. Equipment I helped specify or offered to source and that is then purchased elsewhere remains in this category.
Nights, weekends, and outside normal hours
Standard after-hours service.
Qualifying Preferred equipment receives after-hours service at $150 per hour instead of $200.
Beyond the local area
Plus $0.75 per mile on distance beyond the first 25 driving miles each way from Carmel. Additional travel cost is communicated before the trip.
Parts
Preferred: manufacturer or vendor list price. Routine stocked consumables and normal parts used during Scheduled Maintenance include normal shipping. Large components, one-offs, special orders, oversized freight, and expedited freight may be charged separately.
Non-Preferred: manufacturer or vendor list price + 10% + applicable shipping or freight.
Why Preferred is different
Buying through Joe's is not just buying the machine. It is starting the service history.
The supported relationship can continue through installation, commissioning, Scheduled Maintenance, repair, and the eventual decision about what comes next.
Quoted work
Equipment sales, installations, larger repairs, Scheduled Maintenance scopes, parts, materials, and specialty projects may be quoted according to the actual job. If something meaningfully changes the scope, we talk before work simply gets piled onto the bill.